My previous agent spent a total of 15 minutes with me when lodging my EOI. Consequently there were lots of errors in the application as the agent did not pay full attention to my case. They really get to know you and your case. We spent a total of three hours in our first meeting, in which we identified all the pitfalls and corrected all the mistakes on my invitation to apply for residency application. I appreciate their attention to detail and that they were available to take my calls and answer my questions – even though some were silly.