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Immigration New Zealand’s (INZ) Auckland Central Visa Services counter services at 280 Queen Street will close permanently (today) at 16:00 on 21 December 2018. There will no longer be a drop box for INZ applications at the Queen St Auckland location.

A drop box is available permanently on the ground floor of 20 Amersham Way, Manukau between 7.30am and 17:30 Monday to Friday (it is closed on public holidays).

There is no public counter service in Manukau, Wellington or in any other location.

Applications from other cities need to be sent by courier or online.

Use this link for Fees, decision times & where to apply

You can call INZ’s Immigration Contact Centre from 6:00am Monday to midnight on Saturday (NZT). General public enquiries can be made by callling 0508 55 88 55.

If you have already applied for a visa, ensure you have your client number, application number and passport number with you when you call.

You can request urgent assistance from the Immigration Contact Centre, including urgent service requests that need an appointment.

Licensed Advisers can call INZ on a separate hotline so applicants who are represented by us (Immigration Centre – Jig Patel or Harini Fernando) can get updates through us. However, note that updates should not be requested during standard processing time unnecessarily.