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Immigration New Zealand has advised that their drop-in centre in central Auckland will be closed by the end of 2018.

The drop-box at the Queen Street branch will also be closing, but a drop-box at Manukau will remain available.

Here at Immigration Centre, people often confuse our office with Immigration New Zealand and come for public enquiries or to drop applications.
Please note, we are not affiliated with Immigration New Zealand and can only assist clients with applications, as licensed advisers.

A recent bulletin from Immigration New Zealand provide as follows:

Public Enquiries to INZ

The customer counter service at Level 4, 280 Queen St is still open, but will close by the
end of 2018. Information will be provided about the closing date once this is confirmed.


Drop Box Service

The drop box service at Level 4, 280 Queen St is still open, but will close by the end of
Another drop box service is now available on the ground floor of 20 Amersham Way,
Manukau between the hours of 7.30am and 5.30pm, and will remain open beyond 2018.
This will replace the Queen St drop box.
You can also apply for some visa types online via our website, or
you can send your applications and any subsequent documents to this address:
Immigration New Zealand
PO Box 76895
Manukau City 2241

Or to this address for courier delivery only:

Immigration New Zealand
DX Box: EP71514
20 Fairfax Avenue
Auckland 1061


Please note there is NO public counter service in Manukau.


Immigration Contact Centre

You can request urgent assistance through the Immigration Contact Centre (ICC),
including urgent service requests that require an appointment.
Call ICC on:
0508 558 855 (from NZ landlines only)
09 914 4100 Auckland
+64 9 914 4100 Rest of the world

If you are a client of ours (Immigration Centre/Jig Patel or Harini Fernando), we can make enquiries on your behalf through the dedicated Immigration Adviser hotline. This was we can get updates and answers to queries within minutes instead of waiting hours!

We will keep you regularly updated through that. We cannot make enquiries for non-clients.

We are also available for phone calls and appointments for our clients.

For efficient processing and to cut the public waiting times, see us to manage your application.

Our contact details can be found here.


Immigration Centre Team